Terms of Sale

a) Tripwarehouse.com is acting as agent and intermediary for suppliers who are not related, affiliated, or controlled by Tripwarehouse.com, in selling services or in accepting reservations or bookings for services, which are not performed or supplied by Tripwarehouse.com; including without limitation, such services as air, hotel accommodations, ground transportation, meals, tours, excursions, cruises, etc. Tripwarehouse.com is acting solely as an agent between the customer and the tour operator/airline, Subject to the terms and conditions of sale of tour operators/ airline travel services. No employee or officer of Tripwarehouse.com has the authority to modify or waive any provisions of a Tour operator/airline's terms and conditions.

b) Tripwarehouse.com shall not be responsible for any breach of contract or any intentional or negligent actions or omissions on part of such Tour operator/airlines, which may result in any loss, damage, delay, or injury to you, your travel companions or group members, or any of your personal property. The Tour operator/airline's liability may also be limited by law, tariffs or in terms and conditions of sale set out in tickets, vouchers, invoices, receipts, reservation itineraries, Advertisements and other brochures. Tripwarehouse.com hereby strongly advises you to carefully read and understand the terms and conditions, including the limitations of liability, set forth in such documents.

c) Connections, scheduling, or handling of personal effects. In consideration for embarking upon travel for which the Customer has sought the assistance of Tripwarehouse.com, the Customer hereby agrees to voluntarily assume all risks involved in such travel, whether expected or unexpected, or whether directly or indirectly the result of such travel.

d) Unless otherwise stated, all of the services purchased from the Tripwarehouse.com as described in the Customer's itinerary/invoice including, without limitation, departure points, arrival points, names, dates, times, airlines, hotels, car rentals, insurance coverage, ground transportation, tours, excursions, cruises, meals, etc., are non-refundable and non-transferable, and cannot be changed or cancelled. Notwithstanding, in those cases where change or cancellation is possible, the Customer acknowledges that such change or cancellation shall require the payment of penalties, which may be equal or exceed the full price paid for the service being changed or cancelled. In the event of changes or cancellation, the penalties, which apply, will be determined by each Tour operator/airline, whose services form a part of the Customer's itinerary/invoice being changed or cancelled. Tripwarehouse.com shall have the right to charge the Customer a service charge, for the Tripwarehouse.com's assistance in completing such change or cancellation, where the service charge shall be determined at the sole discretion of Tripwarehouse.com; and, the service charge shall be a minimum of $75.00 cdn.

e) Requests for any changes or cancellations must be made by the Customer to the Tripwarehouse.com in writing; and, such requests be delivered to the Tripwarehouse.com in person or by fax at least 32 hours before the commencement of the travel for which a change or cancellation is being sought, Tripwarehouse.com shall not be able to provide any assistance to facilitate a change or cancellation. The Customer acknowledges that delay in notification of such change or cancellation may result in higher penalties.

f) The Customer's verbal or written authorization, authorizing the Tripwarehouse.com to use the Customer's credit card and applicable credit card number for fees, payments or charges associated with the Customer's purchase of the Tour operator/airline's services, and such Tripwarehouse.com service charges related thereto, as set out in the Customer's itinerary/invoice indicates the Customer's agreement with each Tour operator/airline's term and conditions of sale, whether or not the customer has actually signed the credit card voucher or sales draft for the purchase of such services. The Customer agrees that providing Tripwarehouse.com with the Customer's credit card and applicable credit card number and expiry date over the telephone, or the Customer's request to charge the services listed on this itinerary/invoice to a credit card and applicable credit card number kept on file by Tripwarehouse.com, shall be deemed to be the Customer's irrevocable authorization and direction to the Tripwarehouse.com authorizing and directing the Tripwarehouse.com to purchase each Tour operator/airline's services on behalf of the Customer, and shall also be deemed to be conclusive evidence of the Customer's agreement with the terms and conditions of such sale.

g) Tripwarehouse.com and its employees, and directors shall not be held jointly or severally responsible for any injuries, damages or losses caused to the Customer, or any of the Customer's travel companions or group members, as a direct or indirect result of any terrorist activities, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or developments, or any other actions, omissions or conditions beyond the control Tripwarehouse.com.

h) Tripwarehouse.com and its employees shall not be responsible for any losses or damages, either directly or indirectly, due to any Tour operator/airline's bankruptcy, insolvency, receivership, or cessation of operations for whatever reason. These losses include, but are not limited to, unused travel services, and costs and damages associated with delayed or cancelled return transportation. It is impossible for Tripwarehouse.com to make assertions as to the financial security or viability of any private or public supplier of travel services under any contract of sale. Tripwarehouse.com shall not be Responsible for any direct or indirect damage loss suffered by the Customer as a result of the failure of any public or private supplier of travel services, whose services have been purchased for the Customer by Tripwarehouse.com. Tripwarehouse.com hereby advises the Customer that the default insurance available For such purchases contains limitations of payment and coverage, and as such, the Tripwarehouse.com shall not be responsible to the Customer for any losses In excess of the insurance company's coverage, if such insurance coverage is purchased by the Customer. The customer is hereby warned of the Risks set out above.

i) Tripwarehouse.com strongly advises the Customer to purchase private insurance coverage at the time the Tripwarehouse.com completes the purchase of travel services for the Customer. Tripwarehouse.com hereby advises the Customer that all of the policies of travel insurance sold by Tripwarehouse.com have exclusions, restrictions, and limitations of coverage; and, the Customer agrees that Tripwarehouse.com shall not be responsible for any losses or damage suffered by the Customer, the Customer's travel companions, or group members, as a result of exclusions, restrictions or limitations contained in such policies of insurance.

j) The Customer hereby agrees to convey the terms of sale set out herein to all the Customer's travel companions or all of the Customers group members, as necessary, to ensure that all of these individuals understand the terms and conditions set out herein. In exchange for the services provided to the Customer by Tripwarehouse.com, the Customer agrees to indemnify, and hold Tripwarehouse.com harmless from any and all claims brought by any of the Customer's travel companions and/or group members arising from the Customer's failure to communicate the terms and conditions hereof to these individuals as provided herein.